Contact My Life Record
You can contact My Life Record via email at support@myliferecord.com
Please note that telephone support is NOT offered for the My Life Record application and is only available to physicians using the pro product.

My Life Record Privacy Policy
October 3rd, 2008


1. PRIVACY AGREEMENT WITH LIFE RECORD INC.
Your use of My Life Record is governed by this privacy agreement and does not supersede the End User License Agreement (EULA). "My Life Record" and “Life Record Inc.” means Life Record Inc., located in Bloomfield, New Mexico, United States, and its subsidiaries or affiliates involved in providing My Life Record as well as the software and/or services that make up the My Life Record application.

2. OUR PHILOSOPHY.
Your medical record and its integrity is our greatest concern. You will find once something is entered into My Life Record that is a medical item you cannot change it in My Life Record. Many doctors, hospitals, insurance companies and health record services allow records to be modified and/or deleted. My Life Record makes entries permanent. We also do not provide external companies any information to your health profile. An insurance company, physician, hospital, etc will never have the ability to make changes to your my Life Record medical record, ever. You can be assured when your medical record is attached to your My Life Record Profile; it will stay exactly as submitted without change by anyone. If an entry requires correction, the entity (doctor, hospital, etc) can append a document stating the change, but cannot remove any information previously put into your health record.

3. CHANGES TO POLICY.
While our philosophy will not change, the details of this policy will change over time as new technologies are developed. You can view any updates, as well as the date they take place by visiting the My Life Record website.

4. CONTACTING US.
If you have any questions about this Privacy Policy or our practices, please contact us at support@myliferecord.com.

5. SCOPE OF THIS PRIVACY POLICY.
This Policy applies to the usage of the My Life Record application and/or service, and the information contained therein.

6. SHARING AND USE OF INFORMATION.
We do not share or sell your information to anyone for any reason. The only time your information is shared with anyone is when you specifically authorize it through your My Life Record profile or when permitted by you for support purposes.

7. PHYSICAL SECURITY AND PRIVACY.
The facilities that house our servers, network devices, backup storage media and other equipment and information are physically secured and attended. Access is strictly limited to only those individuals who require it for legitimate, documented business purposes. Those individuals will have access to the minimum amount of information necessary to accomplish their business related task.
Life Record Inc. takes all reasonable steps to provide secure transmission of your information from your computers / mobile device to our servers. When you transmit personal information to us, we encrypt it using Secure Socket Layer (SSL), the industry-standard encryption technology.
Life Record Inc. employees and contractors have occasional, legitimate needs to access our data servers for purposes of system troubleshooting, maintenance and end user support. Such access is permitted only for those who have such needs and are only permitted to access the minimum necessary amount of information. All such individuals have signed confidentiality agreements with Life Record Inc. Access is controlled via pre-assigned user accounts. Our systems are monitored to detect breaches in security. The My Life Record application is designed to meet or exceed regulatory and industry self-regulatory guidelines regarding privacy, confidentiality, and information security. It is our policy to review and adapt to statutes, regulations, formal private-sector standards, and informal policy guidelines as they apply.

8. DATA MINING AND USE.
Life Record Inc. does not data mine your health information. We do not use your health information in any manner, except when requested by you for support purposes. Life Record Inc. collects and uses network utilization and activity statistics so we can understand the ways in which our sites and services are being utilized. This data is stored anonymously and it is only used in the form of aggregated statistics.

9. LEGAL REQUESTS.
Life Record Inc. cooperates with law enforcement inquiries as a matter of policy. We use IP addresses and other available information to attempt to identify a user when we are legally compelled to do so or when we feel it is necessary to protect our services, sites, customers, or others. Law enforcement inquiries are done only through court order or subpoena requests.

10. LEGAL DISCLAIMER.
Unfortunately, no data protection method or combination of methods can be guaranteed 100 percent secure. We take all reasonable steps to protect your personal information as described throughout this policy, but we cannot ensure or warrant our ability to do so. As a result, you use My Life Record content, products, and services at your own risk. Life Record Inc. will not be liable for disclosures of your personal information due to errors in transmission or unauthorized acts of third parties.

11. CHANGE HISTORY.
October 3rd, 2008 - Changed email contact information to reflect new support email address for questions regarding the My Life Record application.